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Welcome to Ship it: Careteam edition ā a round-up of everything weāve built, improved, and fixed over the last 6 months. From security upgrades to sleek UI tweaks, it's all here.
Last updated on 27 Oct, 2025
Big upgrades that unlock new possibilities for how you and your teams work.
š Two-Factor Authentication (2FA)
Protect your account with optional 2FA using your phone or authenticator app. Admins can require 2FA for all staff or clients in their organization.
š Edit/Delete repeating activities
You asked, we delivered: edit or delete repeating Forms, Check-ins, Tasks, and Appointments to give your workflows more flexibility.
š Customer metric dashboards
Track success across 3 key stages:
Early Adoption
Clinical Rhythm
Whole Team Buy-in
Perfect for implementation support and storytelling.
Smaller tweaks that make a big difference to your daily experience.
ā
Task Title + Description
Task titles are now separate from descriptions. Keep titles short and to the point, and let the details live inside the task.
š Check-In visualization
Clearly see question types (Yes/No, multiple choice, numeric input) and results at a glance.
š Bigger, better Check-Ins
Up to 20 questions
Longer character limits
Archived check-ins remove incomplete tasks and hide unneeded buttons
š¬ Branded email invites
Patients and clients now receive branded invitations to join Action Plans, featuring your organizationās logo and name.
š„ User role update
The āAssistantā role is now Provider + Desk Messaging ā clearer and more accurate for frontline staff.
āļø Secure messaging
Hide disabled users for cleaner lists
Patient name now appears in new channel titles to reduce confusion and improve safety
ā ļø "Concerns" section paused
Temporarily removed from Action Plans while we re-evaluate how to better represent person- or provider-driven concerns.
ā āThings to Doā list clean-up
If Forms, Check-ins, or Referrals aren't set up in your Admin Library, they no longer appear in the +Add list. This reduces clutter and confusion.
š©āāļø Team Page overhaul
Our new Team Page UX is here:
Support team grouped at the top
Clear add/invite options
No more legacy links ā MAP is fully on the new front-end
No one likes them, but they do pop up ā and we squash them fast.
Fixed an issue where valid 2FA phone numbers were being rejected
Password fields now properly hide typed characters
Resolved a resource link error in the Things to Do list
Fixed an issue where some org-specific users couldnāt access People or start Action Plans
Thanks to everyone who shared feedback, spotted bugs, and pushed us to keep improving. Weāre building this with you, for you.
Hereās to what weāll ship next!
š” Have ideas or suggestions? Weāre all ears ā drop us a note.