📺 Watch the video

Want a quick walkthrough?
👉 Click here to watch the video 

🩺 Why this matters

The Status Updates block keeps your whole care team aligned without needing extra messages or meetings.

It’s ideal for:

• Sharing non-urgent updates with your health team

• Making sure new team members have full context

• Communicating across shifts and organizations

• Keeping sensitive updates private from patients/families

Unlike General Information, this block is visible to healthcare providers only.

🔍 Where to find it

• Go to the People tab

• Select the patient and open the relevant Action Plan

• Find the Status Updates block on the dashboard (location may vary based on your layout)

You’ll see:
🛈👁️ Health Team Only – this icon confirms it’s private to the care team.

🚀 What you can do in this section

📝 Add non-urgent updates

• Click + Add, type your note, and save

• New updates show a “new” flag (✨) when others log in

• After 3+ updates, click “See All” to view the full history

🧠 Use as a running log

• Perfect for notes that future or rotating team members should see

• You can edit or delete your own notes—but not others'

🔐 Keep internal updates private

• Clients and families cannot see this block

• It’s a trusted space for staff-to-staff communication across organizations

📬 When to use this vs. Secure Messaging

💡 Tips and things to know

• Keeps everyone on the same page without message overload

• New staff can quickly catch up by reading recent status updates

• It’s one of the easiest ways to reduce duplication and confusion

The Status Updates block is a simple but powerful tool to support team communication—especially during transitions and cross-org care.