Patients and families often feel overwhelmed navigating healthcare journeys. Introducing Careteam clearly helps set expectations and build trust. This is your moment to highlight how Careteam makes care more connected, transparent, and manageable—for everyone involved.

Careteam is a secure, easy-to-use platform that helps patients, families, and care teams:

• Stay connected across settings and organizations

• Access a clear, shared Action Plan

• Keep track of appointments, tasks, updates, and resources

• Reduce duplication and avoid gaps in communication

🗣️ Suggested Script (Long Version)
Use this in your first phone call or meeting:

(Client name or caregiver), we know that navigating (use case – e.g., recovery, a care transition, or end-of-life care) can feel overwhelming at times—for you and those supporting you. Clear communication and shared information make a huge difference.

That’s why we use a secure app called Careteam. It’s like a digital binder for your care. It works on your phone, computer, or tablet and acts as a central hub where you can:

• See your personalized Action Plan

• Keep track of appointments, tasks, and updates

• Access helpful resources

• Stay connected with your care team and supporters

We’ll send you an email invite to join Careteam today. Once you accept, you’ll be able to check in anytime—and even invite any family or support people you want involved.

Think of your Action Plan as your guide: always up to date, always accessible, and designed to help everyone stay aligned.

🗣️ Suggested Script (Short Version)
For quick conversations:

(Client name or caregiver), staying connected and clear on next steps makes a real difference. That’s why we use Careteam—a secure app that brings everything together in one place.

You’ll receive an email invite today—please accept it. Your Action Plan will guide you through (use case) and we’ll keep it updated. You’ll get notifications for new updates and can invite family members to stay in the loop too.

💡 Tips and things to know

• You can adapt the script to fit your voice and the Person’s health literacy

• Use specific examples (e.g., “You’ll see your upcoming discharge date, follow-up calls, and home care visits in one place.”)

• Reassure patients that it’s secure, easy to use, and they can access it on any device

• Encourage them to ask questions or let you know if they need help joining