Frequently asked questions (FAQs)

What is Careteam?

Careteam is a healthcare-grade team collaboration platform which brings together health care professionals, the patient and personal support team with an integrated care plan, instant communications, and population analytics to enable transitions, complex chronic care, and innovation in a fragmented health care environment.

Why was Careteam created?

Close the massive gap between what is possible and what usually happens.

What makes Careteam different from other tools?

Support patient success!

What if my patient doesn’t know how to use technology?

Careteam is used by people of all ages and abilities.

What about Careteam's privacy and security?

We built Careteam from the ground up to protect data privacy and security.

Is Careteam an Electronic Medical Record?

Careteam enables coordination and collaboration within and between health organizations, including the patient.

🗣️ How to explain Careteam to clients, patients and families

A simple script to introduce Careteam with clarity and confidence

How to Report Bugs on Careteam

If you stumble upon something quirky or not working quite right while using our platform, we totally want to know about it.

💡 Suggest a new capability or enhancement

We’re listening—and your ideas shape the future of Careteam

📄 Creating Policies and Procedures for using Careteam

A quick guide to building team-specific guidelines—with support from us

🖥️ How to save Careteam to your desktop or home screen for easy access

A quick guide to making Careteam just one click away—no app store needed!