🎥 Quick reference video

Before diving in, watch this short video overview of how Careteam supports the IPCP:
📽️ Video link

👥 Who is this for?

• Care Coordinators & Team Assistants (MOHT)

• Nurses and staff from Spectrum

• Hospice teams (Dorothy Ley Hospice & Hospice Mississauga)

• Palliative physicians and clinical partners

If you’re supporting patients through integrated palliative care, this is your guide.

🎯 Purpose of using Careteam to support the IPCP

Careteam makes it easy to securely share updates, resources, and team info—so everyone stays aligned on the plan and what the patient needs.

✔️ Enable integrated, person-centred care
✔️ Reduce back-and-forth communication
✔️ Create one shared care story and improve outcomes
✔️ Support families with clear next steps and shared visibility

🚀 Quick start guide

1️⃣ Accept the Invite

You'll receive an email when invited to a shared Action Plan. Just click to accept the invite and join.

2️⃣ Review the Action Plan

Get up to speed quickly by checking:

• Key updates from the care team

• Completed and upcoming tasks

• Team members (providers, family, support workers)

3️⃣ Add Your Support

Make meaningful contributions by:

• Sharing updates with the team, patient, and family

• Updating the Service Plan and Equipment Checklist

• Flagging questions using Status Updates, PPS, and ESAS

• Adding Tasks and Resources to support care next steps

💬 Introducing Careteam – scripts to use

Long Version:

(Client name or caregiver), we know that navigating (use case, e.g. a health journey, recovery, end-of-life care) can feel overwhelming at times—for you and those supporting you. Clear communication and shared information make a huge difference. In fact, research shows that when care teams and families have a shared plan and access to updates, people feel more supported and in control. A shared plan is a place where you can see everything that matters—appointments, tasks, check-ins, helpful resources—so everyone knows what’s happening, what’s coming up, and how to help.

That’s why we use a secure app called Careteam. It’s a web-based application that works on your phone, computer, or tablet. It acts as a central hub for your care—where you can see your Action Plan, keep track of next steps, and access important resources. Think of your Action Plan as an action-oriented care plan. It helps you stay organized and makes it easier for others to support you.

We encourage you to use Careteam as your go-to place—your digital binder throughout this journey. You’ll get email or text notifications when new updates are added, and it’s a good idea to check in regularly to stay up to date. It’s also a place where you, your care team, and any support people you choose can stay connected.

We’ll be sending you an email invite to join Careteam today. Please accept it—it’s an important part of how we’ll keep things clear and coordinated. Your Action Plan will serve as your guide through (use case), and we’ll keep updating it as your needs evolve. Once you’re in, you can also invite any family members or support people you’d like to involve in your care.

Short Version:

(Client name or caregiver), staying connected and clear on next steps makes a real difference. That’s why we use a secure app called Careteam—it brings everything together in one place: an action-oriented care plan.

We’ll send you an email invite today—please accept it. Your Action Plan will guide you through (use case), and we’ll keep it updated as things change. You’ll get notifications when updates are made, and we encourage you to check Careteam regularly—it’s your go-to spot for everything related to your care. You can also invite any support people you’d like to stay in the loop.

🙋‍♀️ What’s in it for me?

• 📞 Fewer phone calls and less back-and-forth — less chasing or providing updates by phone, fax, or email.

• 🧩 Less confusion, more clarity — I can instantly see the latest plan, PPS, equipment status, and who’s on the team.

• ⏱ Saves me time — I don’t have to repeat the same updates to multiple people.

• 👥 Shared accountability — everyone sees the same information, so I’m not the only one carrying the burden.

• ❤️ Better support for patients and families — resources and activities are in one place, so nothing falls through the cracks.

📚 Helpful links

🛠️ Activating your Careteam account

👉 View Guide

📲 Saving Careteam on Your Desktop or Home Screen
👉 View Guide

📌 Pro tips for success

• Add support people (family, caregivers) to the plan to strengthen collaboration

• Use Status Updates and Checklist features to stay aligned on progress

• Add personalized resources to keep families informed and empowered

• Visit the Action Plan often—it's a living document that evolves with the patient’s needs

💡 Need help?

Questions or technical issues? Reach out to:
📧 support@getcareteam.com